Orders & Shipping
How long does shipping take?
If it's in stock, it will usually ship within one business day. We do our best to get orders out the door quickly.
If something you've ordered isn't actually available, we'll contact you. Please make sure our emails can get through and add the domain crosstac.com to your safe sender/domain list.
How do I track my order?
You'll get an email with tracking information as soon as your order is boxed up and ready to go.
My tracking number hasn't updated. Is my package lost?
Usually not. Tracking sometimes takes a while to update after the package leaves us, and carriers occasionally miss a scan along the way. Give it a little time. If it still looks stuck or something seems wrong, use our Contact form and we'll take a look.
Can I change or cancel my order after placing it?
Yes — but please contact us immediately. We move orders out pretty quickly. Once it's out the door, it's gone.
Can I ship to an address different from my billing address?
Because of fraud, we generally only ship to the approved billing address associated with your payment method. We know that's inconvenient, but fraud has become a real problem and this policy helps protect both us and legitimate customers. If you have a special situation, contact us before placing the order and we'll tell you what options are available.
Do you ship internationally?
We used to. Until we started getting seriously ripped off by fraudsters.
So unfortunately, we no longer ship international orders directly. Please check with one of our dealers for availability outside the United States.
Payment
What payment methods do you accept?
We accept major credit cards and other available payment methods shown at checkout.
Is my payment information secure?
Yes. Online payments are processed securely through our payment system. CROSSTAC does not retain your credit card number.
If you place an order by phone, we enter the payment information directly into the payment system. We don't write it down or keep it.
Returns, Repairs & Product Support
What is your return policy and how do I start a return?
Use our Contact form. It's the easiest way for us to help because the system can pull up your order and let us see exactly what, when and how you ordered.
Whether there's a quality problem or you simply need to return something, start there. We'll follow up by phone or email and get it sorted out.
Do your products have a warranty?
Of course. We stand behind what we make. For the complete warranty and return terms, see our Returns & Refund Policy.
Can you repair a CROSSTAC product?
Sometimes. If something has a hole shot through it, exploded from muzzle blast because someone (ahem) didn't make sure the muzzle wasn't on the bag, then no. If it isn't working the way it should, send us a message through the Contact form and, if possible, include a photo.
We'll take a look and tell you whether it makes sense to repair it, replace something, retire it, or go another direction.
What if I have a problem with a product after I've used it?
Contact us. Tell us what happened and, if it helps explain the problem, send a photo. We'll look at the situation and figure out the best way to handle it.
We actually want to know when something doesn't work the way it should. That's how products get better.
Products
How do I know which size, model or configuration I need?
Check the product page first. We put sizing, compatibility and configuration information there whenever the product needs it. If you're still not sure, contact us and tell us what you're using and what you're trying to accomplish. We'd rather help you get the right thing the first time than sell you something that doesn't fit your needs.
Can you help me figure out which product I need?
Absolutely. We make a lot of products that solve similar problems in different ways, and sometimes the differences aren't obvious until you've actually used them. Use our Contact form and tell us what you're shooting, how you're using it and what you're trying to solve. We'll point you in the right direction — even if the answer is that you don't need to buy anything.
Can I order a bag unfilled and fill it myself to save on freight?
That may sound like a great idea at first, but reality is we spent some serious time figuring out which fills work best in each shooting scenario. That's why we only recommend using the fill the bag was designed around. Fill isn’t just something that takes up space — its weight, flow, compression and stability all affect how the bag performs. Using the wrong material can completely change the feel and function of the bag. The wrong fill can make a bag feel like a sponge, or a rock. If you've ever used a bag with poorly designed fill, you know what we mean.
We’ve already tested different fills for different applications, so when you buy a CROSSTAC bag, you’re getting the geometry, materials and fill working together as a system. Shipping a bag empty may save a little freight, but it also leaves one of the most important performance variables up to chance. Dirt isn't a good fill, neither is sand.
Do you sell replacement parts or components?
For many products, yes. We sell replacement sling connectors, hardware and other components for a number of our products. If you don't see the part you need on the website, contact us. There's a good chance we can help.
Why don't you make every product for every possible use?
Because that's usually how you end up with something that doesn't do anything particularly well. Most CROSSTAC products started with a specific problem we were trying to solve. We design around that problem first.
Sometimes one product ends up being useful for several different jobs. Great. But we don't add features just to make the bullet list longer.
Availability
Can you tell me when something will be back in stock?
The fastest way is to use the Notify Me button on the product page. If we have a firm restock date, we may also put it on the product page. If there isn't a date listed, it usually means we don't have one we're confident enough to promise yet. With all the products we make, we cycle through production, and dates can move around—especially if a rush military order comes through.
How do pre-orders work?
It depends on the product. When we launch something on pre-order, the terms will be explained on that product page. We don't force every rollout into the same system.
Depending on the product, it may be a percentage down to reserve your place with the balance due when it ships. Unless otherwise stated on the product page, pre-order deposits are fully refundable.
Dealer / Bulk Orders
Do you offer bulk pricing?
Yes. We quote larger quantity orders all the time. If you are a police department, shooting team, training organization, club, or corporate buyer, we want to talk to you. Just contact us at orders@crosstac.com with what you need and approximately how many. We'll let you know what we can do.
If your inquiry involves an urgent order for 1,000 pieces, a mysterious overseas government contract, a prince, a king, a large inheritance, or a request to “kindly send your best price immediately,” save us both the time. We’ve seen that movie before. If your purchasing department is currently waiting on an inheritance from the King of Somewhere, we are probably not the right vendor for you.
I'm a dealer. How do I open a wholesale account?
We're always interested in talking with good brick-and-mortar dealers.
Contact us at orders@crosstac.com and tell us a little about your business, where you're located and what products you're interested in carrying. We'll get back to you with the next steps.