Shipping Policy

Order Processing

If your order is in stock, it will usually ship within one business day. We do our best to get orders out the door quickly. If something you ordered is unexpectedly unavailable, we’ll contact you. Please make sure emails from crosstac.com can reach you so you don’t miss an order update.

Tracking

You’ll receive tracking information by email as soon as your order is boxed up and ready to go. Tracking sometimes takes a little while to update after the package leaves us, and carriers occasionally miss a scan along the way. If your tracking looks stuck for an unusual amount of time, contact us and we’ll take a look.

Domestic Shipping Only & Why

We no longer ship international orders directly. We used to. Then fraud became enough of a problem that we stopped. If you’re outside the United States, please use our Dealer Locator to find a dealer that may be able to help.

Shipping Address Restrictions

Because of fraud, we generally only ship to the approved billing address associated with the payment method. We know that can be inconvenient, but it helps protect both us and legitimate customers. If you have a special situation, contact us before placing your order and we’ll tell you what options are available.

Shipping Charges

Shipping charges are calculated at checkout based on the order and available shipping options. If your order qualifies for a free-shipping promotion, that will be shown during checkout.

Delivery Times

Delivery times shown at checkout are estimates only and are not guaranteed.

Ordering overnight shipping does not mean the carrier operates seven days a week. If you place an overnight order on Saturday, it will not magically appear on Sunday. We’re closed on weekends—someone has to go test new gear—and UPS does not pick up from us on Saturdays or Sundays.

If you place an overnight order late on Friday, we’ll do everything we can to get it out, but there’s a good chance it may not leave until Monday for Tuesday delivery. If timing is critical, contact us before placing the order. We’ll tell you what is realistically possible.

Once the package is in the carrier’s hands, delays caused by weather, carrier operations, or other events outside our control can happen.

Lost or Damaged Shipments

If your order arrives damaged, or appears to be lost in transit, contact us as soon as possible. Please include your order number and, for damaged shipments, photos of the packaging and product if possible. We’ll review the situation and help determine the next step.